💡 Goals and Metrics

• Address route transparency
• Improve user satisfaction via SUS score
• Increase in user trust via TOAST

💡 Key Insights

Market Research:

• Communication on disappearing routes to set expectations
• Provide sources to increase reliability for transit updates and genAI suggestions
• Personalized routing suggestions
• Increase user feedback, interaction and support for route queries

Survey:

• Focus on routing features
• Focus on walking and subway interactions
• Explore information conveying for trust

Interviews: