💡 Structural Coding Themes

• Google Map Perceptions
• Routing
• AI Perceptions
• Trust
• Subway Experiences

💬 Top Participant Quotes

Satisfaction:

• “Sometimes it leads me to a dead end. I wish it were more up to date”
• “About half / 40% of the time, I experience problems”

Subway:

• “I tend to ignore them (subway alerts) and hope for the best”

Trust:

• “I know the transit options in my head. Sometimes I feel like Google Maps is scamming me”
• “Sometimes i’m mindlessly going somewhere and I don’t look at the streets. I just blindly follow my phone. My husband told me “wow you truly trust this”